ON-LINE/DIRECT ORDERING

Hallmark.ca currently provides information on a variety of card-giving occasions, suggestions for celebrating major holidays, consumer trends and product information including tips on gift wrap and more. Over time we will be adding additional content to the site. Going forward we'll monitor demand and make appropriate adjustments in order to meet the needs of our customers.

Hallmark.ca currently provides information on a variety of card-giving occasions, suggestions for celebrating major holidays, consumer trends and product information including tips on gift wrap and more. Over time we will be adding additional content to the site. Going forward we'll monitor demand and make appropriate adjustments in order to meet the needs of our customers.

Hallmark.ca currently provides information on a variety of card-giving occasions, suggestions for celebrating major holidays, consumer trends and product information including tips on gift wrap and more. Over time we will be adding additional content to the site. Going forward we'll monitor demand and make appropriate adjustments in order to meet the needs of our customers.

Your order was placed with Hallmark’s Business Greetings which is managed by Hallmark’s head office in the U.S. Please contact Business Greetings’ Customer Service at 1-800-565-6638 or by email at businessgreetings@hallmark.com.

Visit our website and click on the text below Business Greeting cards for more information.

All products sold at a Hallmark card shop must be purchased by personal shopping only. If you require the location of a Hallmark card shop near you, use our store locator on our website or call 1-800-268-3230 and one of our Customer Support Representatives will be pleased to assist you.

Unfortunately we do not have inventory information available at Hallmark retail stores. Please check with Hallmark retailers in your area to see if they carry the Hallmark product for which you are looking. To find a Canadian retail store that might have the item you are looking for, you can use our store locator on our website.

Unfortunately we do not have inventory information available at Hallmark retail stores. Please check with Hallmark retailers in your area to see if they carry the Hallmark product for which you are looking. To find a Canadian retail store that might have the item you are looking for, you can use our store locator on our website.

Hallmark sells our product to authorized Hallmark retailers only. Consumers must visit a retail store to purchase Hallmark products. If you require the location of a Hallmark card shop near you, use our store locator on our website or call 1-800-268-3230 and one of our Customer Support Representatives will be pleased to assist you.

A select number of Hallmark Hall of Fame movies are available at participating Hallmark Gold Crown card shops across Canada. Please check with Hallmark Gold Crown retailers in your area to see if they carry the title for which you are looking. To find a Canadian Hallmark Gold Crown card shop that might have the item you are looking for, you can use our store locator on our website.

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E-CARDS

Hallmark does not send emails with SPAM. For details on how to handle these emails, visit Hallmark.com, click on Customer Service and type “spam” in the search box.

Please visit Hallmark.com, click on Customer Service and type “e-cards” in the search box.

Please visit Hallmark.com, click on Customer Service and type “password” in the search box.

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Hallmark Card Studio

Although Hallmark artwork and ideas are used on the Card Studio programs, Hallmark is not the manufacturer or distributor and therefore cannot provide customer service or technical assistance. For support, please visit www.hallmarksoftware.com

Although Hallmark artwork and ideas are used on the Card Studio programs, Hallmark is not the manufacturer or distributor and therefore cannot provide customer service or technical assistance. For support, please visit www.hallmarksoftware.com

Although Hallmark artwork and ideas are used on the Card Studio programs, Hallmark is not the manufacturer or distributor and therefore cannot provide customer service or technical assistance. Please visit www.hallmarksoftware.com to follow-up on your order.

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ADVERTISING & PROMOTIONS

Throughout the year Hallmark Canada card shops offer a variety of special offers and promotions including home décor items, CDs, gift wrap, ornaments, books and more. You can learn about all of these offers on our website and by signing up on our website to receive emails about promotions at Hallmark Canada Gold Crown card shops.

Emails from Hallmark.com often include advertising and promotions that are offered in participating U.S. Gold Crown card shops. It is not possible to determine that you are not a U.S. resident. To view advertising and promotional programs available in Canada, visit our website and sign up on our website to receive emails about promotions at Hallmark Canada Gold Crown card shops.

Emails from Hallmark.com often include advertising and promotions that are offered in participating U.S. Gold Crown card shops. It is not possible to determine that you are not a U.S. resident. To view advertising and promotional programs available in Canada, visit our website or sign up on our website to receive emails about promotions at Hallmark Canada Gold Crown card shops.

To have your email address removed from the mailing list, scroll to the bottom of the email, click on “unsubscribe” and follow the instructions. Note that this process takes 10 days.

You can now receive emails from Hallmark Canada to learn about upcoming promotions at Hallmark Canada Gold Crown card shops. Visit our website and sign up now!

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hoops&yoyo

Great news! Hoops & Yoyo merchandise is now available at participating Gold Crown card shops across Canada. To find a Canadian retail store that might have the item you are looking for, you can use our store locator on our website.

Currently hoops&yoyo items are only available in Hallmark Gold Crown stores across Canada. You can still enjoy hoops&yoyo by visiting their website at www.hoopsandyoyo.com. On the site you can send e-cards, listen to the latest hoops&yoyo podcast, read their blog or newsletter, and download all sorts of fun stuff.

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"WRITE TO THE FUTURE" MILLENNIUM PROMOTION

In 1999, to celebrate the new millennium, Hallmark Canada sold a special envelope whereby consumers inserted a letter, card, photograph or memorabilia to be sent to themselves or a loved one ten years in the future. The envelopes were mailed to Hallmark Canada to be stored to be mailed in late 2009 or early 2010. Each Write to the Future envelope included a serial number and postcard with the same serial number. The postcard was required to inform Hallmark of any changes to the recipient. The serial number is the key required if changes are to be made on the name or mailing address that was written on the envelope for the future mailing. Without the serial number, changes cannot be applied.

To change the mailing information on your “Write to the Future” envelope, return the postcard that should have been detached and send it with the changes to the address below.

Hallmark Canada
“Write to the Future”
2 Hallcrown Place
PO Box 45006 Stn, BRM B
Toronto ON M7Y 7V6

Please note that without the serial number listed on the postcard, the changes cannot be applied.

Without the Change of Address postcard with the number that came with the envelope, we are unable to locate the envelope to make the required changes. If you have the number, you can send a letter with the required information to us. There is no method to locate individuals’ letters as they are all sealed in the WTF envelopes.

To change the mailing information on your “Write to the Future” envelope, return the postcard that should have been detached and send it with the changes to the address below.

Hallmark Canada
“Write to the Future”
2 Hallcrown Place
PO Box 45006 Stn, BRM B
Toronto ON M7Y 7V6

Please note that without the serial number listed on the postcard, the changes cannot be applied.

Without the Change of Address postcard with the number that came with the envelope, we are unable to locate the envelope to make the required changes. If you have the number, you can send a letter with the required information to us. There is no method to locate individuals’ letters as they are all sealed in the WTF envelopes.

The “Write to the Future” envelopes will be sent late 2009 or early 2010 to the name and address provided.

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PRESS ROOM

Joyce C. Hall started what would become Hallmark Cards, Inc. in 1910. He was a Nebraska teenager who moved to Kansas City and began selling postcards he kept in a shoebox under his bed. For a complete history of Hallmark, visit Hallmark.com online.

William E. Coutts came to Toronto in 1895. In 1916 he founded the William E. Coutts Company, Limited.

Our parent company was founded on January 10, 1910 by Mr. Joyce C. Hall. He went to Kansas City and began the business that was to become Hallmark by selling picture postcards to shopkeepers.

In 1931, Mr. Coutts entered into a gentleman’s agreement with Mr. Joyce C. Hall of "Hall Brothers Inc." to reproduce their designs in what was then known as the British Empire. Hall Brothers Inc. purchased a 40% interest in the William E. Coutts Company, Limited in 1948. The Hall Brothers Company became Hallmark Cards, Inc. and in 1958 it purchased the remainder of the William E. Coutts Company, Limited.

William E. Coutts Company, Limited which carries on business as Hallmark Canada, is a wholly owned subsidiary of Hallmark Cards, Inc. of Kansas City, Missouri. Hallmark Cards, Inc. is one of the world’s largest privately held companies.

Hallmark Cards believes strongly that it cannot isolate itself from its adjacent community, and that it has distinct social and civic responsibilities to carry out.

The Company’s slogan, “WHEN YOU CARE ENOUGH TO SEND THE VERY BEST” is one of the best known advertising slogans in the world.

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DONATION AND SPONSORSHIP

For many years, Hallmark Canada has chosen to support The United Way so that many people and organizations across the country receive much needed assistance. For this reason, Hallmark is unable to provide assistance to individual groups and organizations.

For many years, Hallmark Canada has chosen to support The United Way so that many people and organizations across the country receive much needed assistance. For this reason, Hallmark is unable to provide assistance to individual groups and organizations.

For many years, Hallmark Canada has chosen to support The United Way so that many people and organizations across the country receive much needed assistance. For this reason, Hallmark is unable to provide assistance to individual groups and organizations for the purpose of fundraising, auctions, prizes or draws.

Hallmark products can only be sold by authorized Hallmark retailers

For many years, Hallmark Canada has chosen to support The United Way so that many people and organizations across the country receive much needed assistance. For this reason, Hallmark is unable to provide assistance to individual groups and organizations.

Hallmark Canada does not sponsor local, provincial or national sports teams or events.

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GENERAL INFORMATION

Hallmark has a special card for people celebrating their 100th birthday. Visit your local Hallmark card shop to request this free card. Please allow 3-4 weeks for delivery. We cannot personalize cards for other celebrations or life events.

Please use our store locator on our website or call 1-800-268-3230 and speak to a Customer Support Representative who will be pleased to assist you. If you do not have a Hallmark card shop near you, call Customer Service Support at 1-800-268-3230 and they will arrange for a personalized 100th birthday card to be sent to you.

Hallmark has a special card for people celebrating their 100th birthday. Visit your local Hallmark card shop to request this free card. Please allow 3-4 weeks for delivery. We cannot personalize cards for other celebrations or life events.

Please use our store locator on our website or call 1-800-268-3230 and speak to a Customer Support Representative who will be pleased to assist you. If you do not have a Hallmark card shop near you, call Customer Support at 1-800-268-3230 and they will arrange for a personalized 100th birthday card to be sent to you.

A variety of e-cards for Canada Day are available online, however we don’t have paper cards in our stores.

We are delighted that our consumers enjoy our products and are flattered by requests to copy them, but it is important that we retain exclusive rights to the creations of our artists and writers. As a result, Hallmark does not grant permission to use any of our copyrighted images or writings.

We do license some of our designs to other manufacturers in the apparel, domestics and table top industries. For example, you may see our copyright mark on designed boxes of tissues or on kitchenware. Our Maxine character is beginning to appear on a variety of products. And favourite characters from other creators – such as Winnie the Pooh, Peanuts, Barbie, Disney or Warner Bros. characters – are used on Hallmark products.

Hallmark does not sell envelopes.

Hallmark can provide that information if evidence is required for a legal court case. The inquiry must be submitted on a lawyer's letterhead and sent to Hallmark Canada’s Corporate Paralegal, including why it is necessary evidence required in court.

Hallmark Canada
2 Hallcrown Place, Mail Drop 288
Toronto ON M2J 2C5

Birthday Times and Anniversary Times are no longer offered at Hallmark card shops. You can find the same information by visiting an internet search engine and typing “today in history” in the search box.

Hallmark Canada does not offer a gift card program.

Please visit a Gold Crown card shop the weekend of Ornament Debut (the second weekend of October) when next year’s Datebooks become available at most Gold Crown card shops.

If you wish to have a quantity of Datebooks sent to you, contact Customer Service at 1-800-268-3230. We will try to fulfill your request but the quantity you require cannot be guaranteed.

Please visit a Gold Crown card shop the weekend of Ornament Debut (the second weekend of October) when next year’s Datebooks become available at most Gold Crown card shops.

If you wish to have a quantity of Datebooks sent to you, contact Customer Service at 1-800-268-3230. We will try to fulfill your request but the quantity you require cannot be guaranteed.

Hallmark’s Datebooks are for our retailers to provide to their customers and can only be imprinted with the retailer’s information.

Refills for the Hallmark pen are no longer available. Canadian residents please call 1-800-268-3230 and ask a Customer Support Representative to send you a free adapter for your pen to enable you to use name brand refills in your Hallmark pen.

U.S. residents please call 1-800-HALLMARK (425-5627) or visit “Customer Service” on Hallmark.com for instructions.

Refills for the Hallmark pen are no longer available. Canadian residents please call 1-800-268-3230 and ask a Customer Support Representative to send you a free adapter for your pen to enable you to use name brand refills in your Hallmark pen.

U.S. residents please call 1-800-HALLMARK (425-5627) or visit “Customer Service” on Hallmark.com for instructions.

Refills for the Hallmark pen are no longer available. Canadian residents please call 1-800-268-3230 and ask a Customer Support Representative to send you a free adapter for your pen to enable you to use name brand refills in your Hallmark pen.

U.S. residents please call 1-800-HALLMARK (425-5627) or visit “Customer Service” on Hallmark.com for instructions.

Return the item with the receipt to the card shop where it was purchased. You may wish to telephone the retailer in advance. Most Hallmark card shops across Canada are independently owned and return policies vary from store to store.

Should you require further assistance with your return, call 1-800-268-3230 to speak to a Customer Support Representative.

Contact Beverly or George at Branded Merchandise by telephone at 1-800-461-1788, fax 1-705-944-5700 or email info@brandedmerchandise.ca. The website is www.brandedmerchandise.ca.

As a privately owned company, Hallmark Cards doesn't publish an annual report or other financial information. You can, however, find other company facts about Hallmark by visiting Hallmark.com online Press Room.

Visit our website and click on “Careers” for a listing of employment available throughout Hallmark Canada.

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KEEPSAKE ORNAMENTS

Hallmark Keepsake Ornaments are initially available only through retailers who offer Hallmark products. Keepsake Ornaments from previous years are not available from Hallmark.

There are, however, countless collectors who buy, sell and trade ornaments and collectibles through a secondary market. You can also find out about buying Hallmark collectibles by networking with other collectors, asking your local retailer for recommendations, searching the Internet, reading classified ads, or checking local antique malls or flea markets that include collectibles. Secondary market dealers are independent and we cannot guarantee the service or pricing policies they offer.

If you reside in Canada and the Magic ornament (light, motion or music) is within the three-year warranty, send it to the address listed below.

U.S. residents: check the Warranty page that came with your Keepsake Magic ornament or visit "Customer Service" on Hallmark.com for instructions

Hallmark Canada
2 Hallcrown Place
Mail Drop 229
Toronto ON M2J 1P6

Include your name, mailing and email address, and telephone number, as well as an explanation as to why the ornament is no longer working. Please note that, unless indicated on the box, non Magic, battery-operated and wind-up Keepsake Ornaments are not covered by the three-year warranty. Hallmark Canada cannot attend to Keepsake Ornaments sent from a U.S. mailing address.

If you reside in the U.S. check the Warranty page that came with your Keepsake Magic ornament or visit "Customer Service" on Hallmark.com for instructions.

If you reside in the U.S. check the Warranty page that came with your Keepsake Magic ornament or visit "Customer Service" on Hallmark.com for instructions.

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KEEPSAKE ORNAMENT CLUB (KOC)

To access the Keepsake Ornament Club site within Hallmark.com, type in your Member Number and Postal Code in the appropriate boxes (your Postal Code must be all caps and no spaces, e.g. M2J1P6).

Please visit the Keepsake Ornaments section of Hallmark.ca for more information about the Keepsake Ornament Club.

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RETAILER COMMENTS

Please call 1-800-268-3230 to speak to a Customer Support Representative. If you wish to put your comments in writing, you can send a letter to:

Hallmark Canada
2 Hallcrown Place
Mail Drop 229
Toronto ON M2J 1P6

Please call 1-800-268-3230 to speak to a Customer Support Representative. If you wish to put your comments in writing, you can send a letter to:

Hallmark Canada
2 Hallcrown Place
Mail Drop 229
Toronto ON M2J 1P6

Please call 1-800-268-3230 to speak to a Customer Support Representative.

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RETAILER INFORMATION

To find a retail store you can use our store locator on our website. If you require further assistance, call 1-800-268-3230 to speak to a Customer Support Representative

Yes, Hallmark has a warehouse outlet store that is open to the public. The outlet store is located at 501 Consumers Rd, Toronto, Ontario. Call 416-492-1300 to find out days and times when warehouse outlet store is open.