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Please scroll through our FAQs (Frequently Asked Questions)

On-Line/Direct Ordering
E-cards
Hallmark Card Studio
Advertising & Promotions
hoops&yoyo
"Write to the Future" Millennium Promotion
Press Room
Donation and Sponsorship
General Information
Keepsake Ornaments
Keepsake Ornament Club (KOC)
Retailer Comments
Retailer Information
Submission Inquiry
Reseller Inquiry
Contact Information




ON-LINE/DIRECT ORDERING

  • Can I order product to ship to a Canadian address?

Hallmark.ca currently provides information on a variety of card-giving occasions, suggestions for celebrating major holidays, consumer trends and product information including tips on gift wrap and more. Over time we will be adding additional content to the site. Going forward we'll monitor demand and make appropriate adjustments in order to meet the needs of our customers.

  • Can I order product to ship to a U.S. resident?

Hallmark.ca currently provides information on a variety of card-giving occasions, suggestions for celebrating major holidays, consumer trends and product information including tips on gift wrap and more. Over time we will be adding additional content to the site. Going forward we'll monitor demand and make appropriate adjustments in order to meet the needs of our customers.

  • Why can’t I order product from Hallmark.ca or Hallmark.com?

Hallmark.ca currently provides information on a variety of card-giving occasions, suggestions for celebrating major holidays, consumer trends and product information including tips on gift wrap and more. Over time we will be adding additional content to the site. Going forward we'll monitor demand and make appropriate adjustments in order to meet the needs of our customers.

  • I have a question about a business card order that was placed through Hallmark. Who can I contact?

Your order was placed with Hallmark’s Business Greetings which is managed by Hallmark’s head office in the U.S. Please contact Business Greetings’ Customer Service at 1-800-565-6638 or by email at businessgreetings@hallmark.com.

  • Can I order cards for my company through Hallmark?

Visit our website and click on the text below Business Greeting cards for more information.

  • I can't find a certain item at a Hallmark card store. Can I order direct from Hallmark?

All products sold at a Hallmark card shop must be purchased by personal shopping only. If you require the location of a Hallmark card shop near you, use our store locator on our website or call 1-800-268-3230 and one of our Customer Support Representatives will be pleased to assist you.

  • Can you help me locate an item in a Hallmark card shop?

Unfortunately we do not have inventory information available at Hallmark retail stores. Please check with Hallmark retailers in your area to see if they carry the Hallmark product for which you are looking. To find a Canadian retail store that might have the item you are looking for, you can use our store locator on our website.

  • Where can I find a specific product?

Unfortunately we do not have inventory information available at Hallmark retail stores. Please check with Hallmark retailers in your area to see if they carry the Hallmark product for which you are looking. To find a Canadian retail store that might have the item you are looking for, you can use our store locator on our website.

  • Can I buy direct from Hallmark Canada?

Hallmark sells our product to authorized Hallmark retailers only. Consumers must visit a retail store to purchase Hallmark products. If you require the location of a Hallmark card shop near you, use our store locator on our website or call 1-800-268-3230 and one of our Customer Support Representatives will be pleased to assist you.

  • Where in Canada can I purchase Hallmark Hall of Fame videos or DVDs?

A select number of Hallmark Hall of Fame movies are available at participating Hallmark Gold Crown card shops across Canada. Please check with Hallmark Gold Crown retailers in your area to see if they carry the title for which you are looking. To find a Canadian Hallmark Gold Crown card shop that might have the item you are looking for, you can use our store locator on our website.

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E-CARDS

  • Is Hallmark sending SPAM e-cards?

Hallmark does not send emails with SPAM. For details on how to handle these emails, visit Hallmark.com, click on Customer Service and type “spam” in the search box.

  • I’m having problems opening an ecard.

Please visit Hallmark.com, click on Customer Service and type “e-cards” in the search box.

  • How can I recover or change my password needed to send an ecard?

Please visit Hallmark.com, click on Customer Service and type “password” in the search box.

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Hallmark Card Studio

  • Why doesn’t Hallmark offer support of Hallmark Card Studio Deluxe programs?

Although Hallmark artwork and ideas are used on the Card Studio programs, Hallmark is not the manufacturer or distributor and therefore cannot provide customer service or technical assistance. For support, please visit www.hallmarksoftware.com

  • I am having problems with my Hallmark Card Studio Deluxe program.

Although Hallmark artwork and ideas are used on the Card Studio programs, Hallmark is not the manufacturer or distributor and therefore cannot provide customer service or technical assistance. For support, please visit www.hallmarksoftware.com

  • I placed an order for Hallmark Card Studio Deluxe and haven't recieved the software yet. Can you help me?

Although Hallmark artwork and ideas are used on the Card Studio programs, Hallmark is not the manufacturer or distributor and therefore cannot provide customer service or technical assistance. Please visit www.hallmarksoftware.com to follow-up on your order.

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ADVERTISING & PROMOTIONS

  • Do you have any special offers or promotions at Canadian Hallmark card shops?

Throughout the year Hallmark Canada card shops offer a variety of special offers and promotions including home décor items, CDs, gift wrap, ornaments, books and more. You can learn about all of these offers on our website and by signing up on our website to receive emails about promotions at Hallmark Canada Gold Crown card shops.

  • I receive emails from Hallmark.com with coupons or about promotions. When I visit my local Hallmark card shop, they are not familiar with this program.

Emails from Hallmark.com often include advertising and promotions that are offered in participating U.S. Gold Crown card shops. It is not possible to determine that you are not a U.S. resident. To view advertising and promotional programs available in Canada, visit our website and sign up on our website to receive emails about promotions at Hallmark Canada Gold Crown card shops.

  • As a resident of Canada, why am I receiving emails from Hallmark about special offers in U.S. Gold Crown stores?

Emails from Hallmark.com often include advertising and promotions that are offered in participating U.S. Gold Crown card shops. It is not possible to determine that you are not a U.S. resident. To view advertising and promotional programs available in Canada, visit our website or sign up on our website to receive emails about promotions at Hallmark Canada Gold Crown card shops.

  • I no longer wish to receive emails from Hallmark. Please remove me from your list.

To have your email address removed from the mailing list, scroll to the bottom of the email, click on “unsubscribe” and follow the instructions. Note that this process takes 10 days.

You can now receive emails from Hallmark Canada to learn about upcoming promotions at Hallmark Canada Gold Crown card shops. Visit our website and sign up now!

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hoops&yoyo

  • Where in Canada can I purchase hoops&yoyo items?

Great news! Hoops & Yoyo merchandise is now available at participating Gold Crown card shops across Canada. To find a Canadian retail store that might have the item you are looking for, you can use our store locator on our website.

  • I don’t have a Gold Crown store near me. How can I have hoops&yoyo items shipped my address in Canada?

Currently hoops&yoyo items are only available in Hallmark Gold Crown stores across Canada. You can still enjoy hoops&yoyo by visiting their website at www.hoopsandyoyo.com. On the site you can send e-cards, listen to the latest hoops&yoyo podcast, read their blog or newsletter, and download all sorts of fun stuff.

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"WRITE TO THE FUTURE" MILLENNIUM PROMOTION

  • What is "Write to the Future"?

In 1999, to celebrate the new millennium, Hallmark Canada sold a special envelope whereby consumers inserted a letter, card, photograph or memorabilia to be sent to themselves or a loved one ten years in the future. The envelopes were mailed to Hallmark Canada to be stored to be mailed in late 2009 or early 2010. Each Write to the Future envelope included a serial number and postcard with the same serial number. The postcard was required to inform Hallmark of any changes to the recipient. The serial number is the key required if changes are to be made on the name or mailing address that was written on the envelope for the future mailing. Without the serial number, changes cannot be applied.

  • How can I change the name or address on a “Write to the Future” envelope that was sent a while ago?

To change the mailing information on your “Write to the Future” envelope, return the postcard that should have been detached and send it with the changes to the address below.

Hallmark Canada
“Write to the Future”
2 Hallcrown Place
PO Box 45006 Stn, BRM B
Toronto ON M7Y 7V6

Please note that without the serial number listed on the postcard, the changes cannot be applied.

Without the Change of Address postcard with the number that came with the envelope, we are unable to locate the envelope to make the required changes. If you have the number, you can send a letter with the required information to us. There is no method to locate individuals’ letters as they are all sealed in the WTF envelopes.

  • I lost the postcard with the serial number. Is there any way for you to locate it as I have a change to make on the name or address?

To change the mailing information on your “Write to the Future” envelope, return the postcard that should have been detached and send it with the changes to the address below.

Hallmark Canada
“Write to the Future”
2 Hallcrown Place
PO Box 45006 Stn, BRM B
Toronto ON M7Y 7V6

Please note that without the serial number listed on the postcard, the changes cannot be applied.

Without the Change of Address postcard with the number that came with the envelope, we are unable to locate the envelope to make the required changes. If you have the number, you can send a letter with the required information to us. There is no method to locate individuals’ letters as they are all sealed in the WTF envelopes.

  • When will you be sending my “Write to the Future” envelope?

The “Write to the Future” envelopes will be sent late 2009 or early 2010 to the name and address provided.

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PRESS ROOM

  • When was Hallmark formed?

Joyce C. Hall started what would become Hallmark Cards, Inc. in 1910. He was a Nebraska teenager who moved to Kansas City and began selling postcards he kept in a shoebox under his bed. For a complete history of Hallmark, visit Hallmark.com online.

  • What’s the history of Hallmark in Canada?

William E. Coutts came to Toronto in 1895. In 1916 he founded the William E. Coutts Company, Limited.

Our parent company was founded on January 10, 1910 by Mr. Joyce C. Hall. He went to Kansas City and began the business that was to become Hallmark by selling picture postcards to shopkeepers.

In 1931, Mr. Coutts entered into a gentleman’s agreement with Mr. Joyce C. Hall of "Hall Brothers Inc." to reproduce their designs in what was then known as the British Empire. Hall Brothers Inc. purchased a 40% interest in the William E. Coutts Company, Limited in 1948. The Hall Brothers Company became Hallmark Cards, Inc. and in 1958 it purchased the remainder of the William E. Coutts Company, Limited.

William E. Coutts Company, Limited which carries on business as Hallmark Canada, is a wholly owned subsidiary of Hallmark Cards, Inc. of Kansas City, Missouri. Hallmark Cards, Inc. is one of the world’s largest privately held companies.

Hallmark Cards believes strongly that it cannot isolate itself from its adjacent community, and that it has distinct social and civic responsibilities to carry out.

The Company’s slogan, “WHEN YOU CARE ENOUGH TO SEND THE VERY BEST” is one of the best known advertising slogans in the world.

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DONATION AND SPONSORSHIP

  • Can Hallmark make a donation or offer support for a charitable or non-profit organization?

For many years, Hallmark Canada has chosen to support The United Way so that many people and organizations across the country receive much needed assistance. For this reason, Hallmark is unable to provide assistance to individual groups and organizations.

  • Can Hallmark donate product to be used at a fundraising event for auctions, prizes or draws, a school’s fun fair or graduation parties?

For many years, Hallmark Canada has chosen to support The United Way so that many people and organizations across the country receive much needed assistance. For this reason, Hallmark is unable to provide assistance to individual groups and organizations.

  • Can Hallmark sell product to an organization to be used at a fundraising event for auctions, prizes or draws?

For many years, Hallmark Canada has chosen to support The United Way so that many people and organizations across the country receive much needed assistance. For this reason, Hallmark is unable to provide assistance to individual groups and organizations for the purpose of fundraising, auctions, prizes or draws.

Hallmark products can only be sold by authorized Hallmark retailers

  • Can Hallmark sponsor a local, provincial or national sports team or event?

For many years, Hallmark Canada has chosen to support The United Way so that many people and organizations across the country receive much needed assistance. For this reason, Hallmark is unable to provide assistance to individual groups and organizations.

Hallmark Canada does not sponsor local, provincial or national sports teams or events.

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GENERAL INFORMATION

    • Does Hallmark have cards for Canada Day?

    A variety of e-cards for Canada Day are available online, however we don’t have paper cards in our stores.

    • Can I use your work on my own products?

    We are delighted that our consumers enjoy our products and are flattered by requests to copy them, but it is important that we retain exclusive rights to the creations of our artists and writers. As a result, Hallmark does not grant permission to use any of our copyrighted images or writings.

    We do license some of our designs to other manufacturers in the apparel, domestics and table top industries. For example, you may see our copyright mark on designed boxes of tissues or on kitchenware. Our Maxine character is beginning to appear on a variety of products. And favourite characters from other creators – such as Winnie the Pooh, Peanuts, Barbie, Disney or Warner Bros. characters – are used on Hallmark products.

    • Where can I buy Hallmark envelopes?

    Hallmark does not sell envelopes.

    • Can you tell me in what year a greeting card was manufactured?

    Hallmark can provide that information if evidence is required for a legal court case. The inquiry must be submitted on a lawyer's letterhead and sent to Hallmark Canada’s Corporate Paralegal, including why it is necessary evidence required in court.

    Hallmark Canada
    2 Hallcrown Place, Mail Drop 288
    Toronto ON M2J 2C5

    • Where can I find Birthday Times or Anniversary Times?

    Birthday Times and Anniversary Times are no longer offered at Hallmark card shops. You can find the same information by visiting an internet search engine and typing “today in history” in the search box.

    • Where can I purchase a gift card to be used at a Canadian Hallmark card shop?

    Hallmark Canada does not offer a gift card program.

    • I would like Hallmark to send me a small quantity of your little Datebooks.

    Please visit a Gold Crown card shop the weekend of Ornament Debut (the second weekend of October) when next year’s Datebooks become available at most Gold Crown card shops.

    If you wish to have a quantity of Datebooks sent to you, contact Customer Service at 1-800-268-3230. We will try to fulfill your request but the quantity you require cannot be guaranteed.

    • Can Hallmark provide a quantity of Datebooks for a group/organization/company?

    Please visit a Gold Crown card shop the weekend of Ornament Debut (the second weekend of October) when next year’s Datebooks become available at most Gold Crown card shops.

    If you wish to have a quantity of Datebooks sent to you, contact Customer Service at 1-800-268-3230. We will try to fulfill your request but the quantity you require cannot be guaranteed.

    • Is it possible to receive a quantity of Datebooks with my company’s information imprinted on the back?

    Hallmark’s Datebooks are for our retailers to provide to their customers and can only be imprinted with the retailer’s information.

    • I have a Hallmark pen that needs a refill.

    Refills for the Hallmark pen are no longer available. Canadian residents please call 1-800-268-3230 and ask a Customer Support Representative to send you a free adapter for your pen to enable you to use name brand refills in your Hallmark pen.

    U.S. residents please call 1-800-HALLMARK (425-5627) or visit “Customer Service” on Hallmark.com for instructions.

    • I have a Hallmark pen or pencil, with a lifetime warranty, that no longer works.

    Refills for the Hallmark pen are no longer available. Canadian residents please call 1-800-268-3230 and ask a Customer Support Representative to send you a free adapter for your pen to enable you to use name brand refills in your Hallmark pen.

    U.S. residents please call 1-800-HALLMARK (425-5627) or visit “Customer Service” on Hallmark.com for instructions.

    • I have a Hallmark pen or pencil, with a lifetime warranty, that has fallen apart.

    Refills for the Hallmark pen are no longer available. Canadian residents please call 1-800-268-3230 and ask a Customer Support Representative to send you a free adapter for your pen to enable you to use name brand refills in your Hallmark pen.

    U.S. residents please call 1-800-HALLMARK (425-5627) or visit “Customer Service” on Hallmark.com for instructions.

    • I purchased a product with a manufacturer’s defect at a Hallmark card shop. What should I do?

    Return the item with the receipt to the card shop where it was purchased. You may wish to telephone the retailer in advance. Most Hallmark card shops across Canada are independently owned and return policies vary from store to store.

    Should you require further assistance with your return, call 1-800-268-3230 to speak to a Customer Support Representative.

    • Please send me a copy of your annual report.

    As a privately owned company, Hallmark Cards doesn't publish an annual report or other financial information. You can, however, find other company facts about Hallmark by visiting Hallmark.com online Press Room.

    • Does Hallmark hire people to work at home?

    Visit our website and click on “Careers” for a listing of employment available throughout Hallmark Canada.

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    KEEPSAKE ORNAMENTS

    • Where can I locate older ornaments?

    Hallmark Keepsake Ornaments are initially available only through retailers who offer Hallmark products. Keepsake Ornaments from previous years are not available from Hallmark.

    There are, however, countless collectors who buy, sell and trade ornaments and collectibles through a secondary market. You can also find out about buying Hallmark collectibles by networking with other collectors, asking your local retailer for recommendations, searching the Internet, reading classified ads, or checking local antique malls or flea markets that include collectibles. Secondary market dealers are independent and we cannot guarantee the service or pricing policies they offer.

    • I reside in Canada and my Keepsake Magic ornament doesn’t work. What do I do?

    If you reside in Canada and the Magic ornament (light, motion or music) is within the three-year warranty, send it to the address listed below.

    U.S. residents: check the Warranty page that came with your Keepsake Magic ornament or visit "Customer Service" on Hallmark.com for instructions

    Hallmark Canada
    2 Hallcrown Place
    Mail Drop 229
    Toronto ON M2J 1P6

    Include your name, mailing and email address, and telephone number, as well as an explanation as to why the ornament is no longer working. Please note that, unless indicated on the box, non Magic, battery-operated and wind-up Keepsake Ornaments are not covered by the three-year warranty. Hallmark Canada cannot attend to Keepsake Ornaments sent from a U.S. mailing address.

    If you reside in the U.S. check the Warranty page that came with your Keepsake Magic ornament or visit "Customer Service" on Hallmark.com for instructions.

    • I reside in the U.S. and my Keepsake Magic ornament doesn’t work. What do I do?

    If you reside in the U.S. check the Warranty page that came with your Keepsake Magic ornament or visit "Customer Service" on Hallmark.com for instructions.

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    KEEPSAKE ORNAMENT CLUB (KOC)

    To access the Keepsake Ornament Club site within Hallmark.com, type in your Member Number and Postal Code in the appropriate boxes (your Postal Code must be all caps and no spaces, e.g. M2J1P6).

    • I have questions about the Keepsake Ornament Club.

    Please visit the Keepsake Ornaments section of Hallmark.ca for more information about the Keepsake Ornament Club.

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    RETAILER COMMENTS

    • How do I let you know about the good service I received at a Hallmark card shop?

    Please call 1-800-268-3230 to speak to a Customer Support Representative. If you wish to put your comments in writing, you can send a letter to:

    Hallmark Canada
    2 Hallcrown Place
    Mail Drop 229
    Toronto ON M2J 1P6

    • How do I let you know about an incident at a Hallmark card shop?

    Please call 1-800-268-3230 to speak to a Customer Support Representative. If you wish to put your comments in writing, you can send a letter to:

    Hallmark Canada
    2 Hallcrown Place
    Mail Drop 229
    Toronto ON M2J 1P6

    • I purchased an item at a Hallmark card shop and cannot or am unable to return it to the store.

    Please call 1-800-268-3230 to speak to a Customer Support Representative.

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    RETAILER INFORMATION

    • Can you help me locate a Gold Crown card shop?

    To find a retail store you can use our store locator on our website. If you require further assistance, call 1-800-268-3230 to speak to a Customer Support Representative

    • Does Hallmark Canada have a warehouse outlet store?

    Yes, Hallmark has a warehouse outlet store that is open to the public. The outlet store is located at 501 Consumers Rd, Toronto, Ontario. Call 416-492-1300 to find out days and times when warehouse outlet store is open.

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    SUBMISSION INQUIRY

    • Will Hallmark publish/purchase my poetry, writings, artwork, photograph, ideas or programs? Who can I contact about freelancing for Hallmark?

    We are honoured that you would think of Hallmark when it comes to publishing your work and we welcome any comments you may have regarding our products and services. However, we do not accept submissions of ideas, artwork, photography, or writing other than those we have specifically requested. We hope you will understand that it is the intent of this policy to avoid misunderstandings when projects developed by Hallmark staff are similar to someone else's creative work.

    If, despite our request that you not do so, you send us creative suggestions, ideas, notes, drawings, concepts or other information (collectively, the "Information"), the Information shall be deemed, and shall remain, the property of Hallmark. None of the Information shall be subject to any obligation of confidentiality on the part of Hallmark and Hallmark shall not be liable or owe any compensation for any use or disclosure of the Information, other than such liability as arises out of the copyright or patent laws of the United States and Canada.

    • I have an idea I’d like to send to Hallmark. Where can I send it?

    We are honoured that you would think of Hallmark when it comes to publishing your work and we welcome any comments you may have regarding our products and services. However, we do not accept submissions of ideas, artwork, photography, or writing other than those we have specifically requested. We hope you will understand that it is the intent of this policy to avoid misunderstandings when projects developed by Hallmark staff are similar to someone else's creative work.

    If, despite our request that you not do so, you send us creative suggestions, ideas, notes, drawings, concepts or other information (collectively, the "Information"), the Information shall be deemed, and shall remain, the property of Hallmark. None of the Information shall be subject to any obligation of confidentiality on the part of Hallmark and Hallmark shall not be liable or owe any compensation for any use or disclosure of the Information, other than such liability as arises out of the copyright or patent laws of the United States and Canada.

    • Who can I contact to request Hallmark’s writer’s guidelines?

    While we welcome any comments you may have regarding our products and services, we do not accept submissions of writing, other than those we have specifically requested. For that reason, any guidelines we’ve developed for our writers are strictly for internal use only. We hope you will understand that it is the intent of this policy to avoid misunderstandings when projects developed by Hallmark staff are similar to someone else's creative work.

    • I would like to write for your French cards for the Québec market.

    Hallmark’s French cards for our Québec market are written by a team in Québec and we don’t have any current plans to expand in this area. However, you may send a resume to us at HRCanada@Hallmark.com and indicate in the subject line what type of job you are interested in. We keep resumes on file for a period of about six months and will consider your application should our circumstances change.

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    RESELLER INQUIRY

    • How can I add Hallmark or Party Express products to my existing store?

    Please call 1-800-268-3230 to speak to a Customer Support Representative.

    • I will be opening a store in the near future and would like to carry Hallmark or Party Express products. Who can I contact?

    Please call 1-800-268-3230 to speak to a Customer Support Representative.

    • How do I become a Hallmark card store owner?

    Hallmark Canada’s Gold Crown network of stores represents our premiere channel of distribution of greeting cards, social expression products and gifts. We currently have franchise opportunities available across Canada. For more information or to request a franchise approval visit the Franchise Opportunities section in this website.

    • I have a completed product that I would like to sell in Hallmark card shops? Can I have a list of all Hallmark card shops in a certain area/region or all of Canada?

    Most Hallmark card shops across Canada are independently owned and it is at the owner’s discretion if they wish to sell your product in their store(s). A complete listing of Hallmark retailers is confidential but you can find a retail store near you by, using the store locator on this website.

    • Can I buy Hallmark product to be sold at fundraising event?

    Hallmark products can only be sold by authorized Hallmark retailers.

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    CONTACT INFORMATION

    • How do I contact Customer Service at Hallmark Canada?

    You can contact Hallmark Canada’s Customer Support department by calling 1-800-268-3230 to speak to an English Customer Support Representative or 1-800-267-7128 to speak to a French Customer Support Representative. Customer Support Representatives are available 8:00 a.m. to 5:00 p.m. EST Monday through Friday, except on Canadian holidays.

    You may also send a fax to 416-492-6154 or send an email to canadacustomerservice@hallmark.com

    • I would like to meet with or speak to someone at Hallmark for a media interview.

    You can get in touch with the Hallmark Canada PR team by calling 1-800-268-3230 ext 8247.

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