Hallmark Canada FAQs

Before contacting us, we may have already answered your question. Please scroll through our FAQs (Frequently Asked Questions)

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ONLINE / DIRECT ORDERING

Can I order product on Hallmark.com?

Currently Hallmark.com does not ship into Canada. Canadian consumers may order product on Hallmark.com, although the credit card used for payment must have a US billing address and the order shipped to a US address.

Why can't I order product from Hallmark.ca?

Currently Hallmark.ca does not provide on-line shopping. Please visit your local Hallmark location to purchase Hallmark products.

I have a question about a business greeting card order that was placed through Hallmark. Who can I contact?

Your order was placed with Hallmark's Business Greetings which is managed by Hallmark's head office in the U.S. Please contact Business Greetings' Customer Service at 1-800-565-6638 or visit the website at HallmarkBusinessConnections.com.

Can you help me locate an item in a Hallmark card store?

Unfortunately, we do not have inventory information available for Hallmark retail stores. Please check with Hallmark retailers in your area to see if they carry the Hallmark product you are interested in purchasing. To find a Hallmark retail store that might have the item you are looking visit our Store Locator or call 1-800-268-3230 and one of our Customer Support Representatives will be pleased to assist you.

Can I buy direct from Hallmark Canada?

Hallmark sells our product to authorized Hallmark retailers only. Consumers must visit a retail store to purchase Hallmark products. If you require the location of a Hallmark retail store near you, visit our Store Locator or call 1-800-268-3230 and one of our Customer Support Representatives will be pleased to assist you.

Where in Canada can I purchase Hallmark Hall of Fame DVDs or Hallmark movies?

A select number of Hallmark Hall of Fame DVDs and Hallmark movies are available at participating Hallmark retail stores across Canada. Please check with the Hallmark retail store in your area to see if they carry the title you are interested in purchasing. If you require the location of a Hallmark retail store near you, visit our Store Locator or call 1-800-268-3230 and one of our Customer Support Representatives will be pleased to assist you.
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E-CARDS

Hallmark’s eCard Subscription Service has been discontinued.

To reach an eCard team member by email or phone, visit https://support.hallmarkecards.com/Customer-Care OR

Email: support@hallmarkecards.com

Phone: 844-322-7352 (844-ECARDKC)

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HALLMARK CARD STUDIO

Hallmark Card Studio Contact Information

Due to Covid-19, Hallmark Card Studio has changed options for reaching their customer service team.
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PROMOTIONS & LOYALTY PROGRAMS

Why is Crown Rewards membership offered to U.S. residents only?

Membership in the Crown Rewards program is limited to U.S. mailing addresses, since it is supported by Hallmark Gold Crown stores in the United States. Canadian consumers can join the Hallmark Rewards loyalty program. For more information, visit the Hallmark Rewards sign-up page at: www.hallmarkrewards.ca/signup/Home/memberRegister.

Do you have any special offers or promotions at Canadian Hallmark card shops?

Throughout the year Hallmark Canada retail stores offer a variety of special offers and promotions on a range of items including home décor, product, gift wrap, ornaments, books and more. Visit our Offers page for more details, or sign up today to receive access to exclusive savings with our Hallmark Rewards loyalty program, also by joining the Hallmark Rewards loyalty program at www.HallmarkRewards.ca.

I receive emails from Hallmark.com with coupons or about promotions. When I visit my local Hallmark card shop, they are not familiar with this program.

Emails from Hallmark.com often include advertising and promotions that are offered in participating U.S. Gold Crown card shops. To view advertising and promotional programs available in Canada, visit our Offers page. To receive emails with coupons or promotions at Hallmark Canada retail stores, join our Hallmark Rewards loyalty program.

I no longer wish to receive emails from Hallmark.com. Please remove me from your list.

To have your email address removed from the Hallmark.com mailing list, scroll to the bottom of the email, click on "unsubscribe" and follow the instructions. Note that this process takes 10 days. To learn about upcoming promotions at Hallmark Canada retail stores, join our Hallmark Rewards loyalty program today.
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DONATION AND SPONSORSHIP

Can Hallmark make a donation or offer support for a charitable or non-profit organization?

Although Hallmark Canada would like to support all charities and community groups that approach us, the interest in receiving support from Hallmark Canada far exceeds our ability to respond and we are unable to donate products to any additional organizations. Hallmark does not contribute either cash or products to individuals or businesses.

Can Hallmark donate product to be used at a fundraising event for auctions, prizes or draws, a school's fun fair or graduation parties?

Although Hallmark Canada would like to support all charities and community groups that approach us, the interest in receiving support from Hallmark Canada far exceeds our ability to respond and we are unable to donate products to any additional organizations. Hallmark does not contribute either cash or products to individuals or businesses.

Can Hallmark sell product to an organization to be used at a fundraising event for auctions, prizes or draws?

Hallmark products can only be sold by authorized Hallmark retailers
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GENERAL INFORMATION

Can I use Hallmark's work and designs on my own products?

We are delighted that our consumers enjoy our products and are flattered by requests to copy them, but it is important that we retain exclusive rights to the creations of our artists and writers. As a result, Hallmark does not grant permission to use any of our copyrighted images or writings. We do license some of our designs to other manufacturers in the apparel, domestics and table top industries. For example, you may see our copyright mark on designed boxes of tissues or on kitchenware. Our Maxine character is beginning to appear on a variety of products. And favourite characters from other creators - such as Winnie the Pooh, Peanuts, Barbie, or Disney characters - are used on Hallmark products.

Can you tell me in what year a greeting card was manufactured?

Hallmark can provide that information if evidence is required for a legal court case. The inquiry must be submitted on a lawyer's letterhead and sent to Hallmark Canada Customer Care at the address below. An explanation of why this information is considered necessary court evidence must be provided.

Hallmark Canada
3762 14th Ave.
Markham ON
L3R 0G7

Where can I purchase a gift card to be used at a Canadian Hallmark card shop?

Hallmark Canada does not offer a gift card program.

I would like to receive a Hallmark Datebook.

Please visit a Hallmark retail store the weekend of Ornament Debut (the second weekend of October). Datebooks become available at this time in most participating Hallmark retail stores.

Where can I find a refill for my Hallmark pen?

Hallmark discontinued making writing instruments (pens and pencils) and the ink refills in 1993; however, Cross refills can be used along with a plastic adapter in Hallmark ball point pens. We can send you an adapter free of charge. Just email us at canadacustomerservice@hallmark.com. Include your mailing address and 'request for pen adapter.'

Once you receive your pen adapter:
  • Remove the cap from your Hallmark ballpoint pen.
  • Unscrew, remove and discard the empty ink cartridge.
  • Slide the refill point inside the un-threaded end of the plastic adapter.
  • Insert the refill into your ballpoint pen and turn until point emerges from tip of pen.
  • Replace cap.
Reminder: The next time you refill your pen, be sure to remove the black plastic adapter and reuse it with your new refill. It can be used again and again.

I purchased a product with a manufacturer's defect at a Hallmark card shop. What should I do?

Return the item with the receipt to the card shop where it was purchased. You may wish to telephone the retailer in advance. Most Hallmark retails stores across Canada are independently owned and return policies vary from store to store. Should you require further assistance with your return, call 1-800-268-3230 to speak to a Customer Support Representative.

How can I find out about employment opportunities with Hallmark Canada?

Visit our Careers page for information on employment opportunities available throughout Hallmark Canada.

How can I find out about employment opportunities at Hallmark retail stores?

Please contact your local Hallmark retailer, as most Hallmark retail stores are independently owned.
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KEEPSAKE ORNAMENTS

Where can I locate older ornaments?

Hallmark Keepsake Ornaments are initially available only through retailers who offer Hallmark products. Keepsake Ornaments from previous years are not available from Hallmark. There are, however, countless collectors who buy, sell and trade ornaments and collectibles through a secondary market. You can also find out about buying Hallmark collectibles by networking with other collectors, asking your local retailer for recommendations, searching the Internet, reading classified ads, or checking local antique malls or flea markets that include collectibles. Secondary market dealers are independent and we cannot guarantee the service or pricing policies they offer.
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KEEPSAKE ORNAMENT CLUB (KOC)

How can I join the Keepsake Ornament Club?

It's easy to join the Keepsake Ornament Club, and we'd love to have you!

Here's how to join:
By phone: Call 1-800-HALLMARK. A customer service representative will assist you in purchasing a membership.

I have questions about the Keepsake Ornament Club.

Please call the Keepsake Ornament Club at: 1-800-HALLMARK. A customer service representative will be happy to assist you.
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RETAILER COMMENTS

How do I let you know about the good service I received at a Hallmark card shop?

We are happy that you had a pleasant experience in a store featuring our products. If you wish to put your comments in writing, please email us at: canadacustomerservice@hallmark.com. Alternately, please let us know by contacting our Customer Service department at: 1-800-268-3230.

How do I file a complaint about a store that features Hallmark products?

We're sorry you had an unpleasant experience with a store featuring our products. We recommend that you communicate your concerns in person and/or in writing to the owner and/or manager of the store where you had the negative experience. Alternately, please call 1-800-268-3230 to speak to a Customer Support Representative. If you wish to put your comments in writing, please email us at: canadacustomerservice@hallmark.com. We hope your next shopping experience at a store that features Hallmark products will be a pleasant one.

I purchased an item at a Hallmark card shop and cannot or am unable to return it to the store.

Most Hallmark retails stores across Canada are independently owned and return policies vary from store to store. Please contact the Hallmark retail store where you purchased the item. Should you require assistance with your return, call 1-800-268-3230 to speak to a Customer Support Representative.
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RETAILER INFORMATION

Can you help me locate a Hallmark retail store?

To find a Hallmark retail store you can use our store locator on our website (www.hallmark.ca). If you require further assistance, call 1-800-268-3230 to speak to a Customer Support Representative
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SUBMISSION INQUIRY

Will Hallmark publish or purchase my poetry, writings, artwork, programs, ideas, etc?

We are honoured that you would think of Hallmark when it comes to publishing your work and we welcome any comments you may have regarding our products and services. However, we do not accept submissions of ideas, artwork photography, or writing other than those we have specifically requested. We hope you will understand that it is the intent of this policy to avoid misunderstandings when projects developed by Hallmark staff are similar to someone else's creative work. If, despite our request that you not do so, you send us creative suggestions, ideas, notes, drawings, concepts or other information (collectively, the "Information"), the Information shall be deemed, and shall remain, the property of Hallmark. None of the Information shall be subject to any obligation of confidentiality on the part of Hallmark and Hallmark shall not be liable or owe any compensation for any use or disclosure of the Information, other than such liability as arises out of the copyright or patent laws of the United States and Canada.

Who can I contact about writing or freelance opportunities with Hallmark?

Hallmark Canada does not offer writing or freelance opportunities. For information about opportunities in the U.S. (freelancing, writing, internships, and working from home), visit www.Hallmark.com/Careers.

I have an idea I'd like to send to Hallmark. Where can I send it?

We are honoured that you would think of Hallmark when it comes to publishing your work and we welcome any comments you may have regarding our products and services. However, we do not accept submissions of ideas, artwork, photography, or writing other than those we have specifically requested. We hope you will understand that it is the intent of this policy to avoid misunderstandings when projects developed by Hallmark staff are similar to someone else's creative work. If, despite our request that you not do so, you send us creative suggestions, ideas, notes, drawings, concepts or other information (collectively, the "Information"), the Information shall be deemed, and shall remain, the property of Hallmark. None of the Information shall be subject to any obligation of confidentiality on the part of Hallmark and Hallmark shall not be liable or owe any compensation for any use or disclosure of the Information, other than such liability as arises out of the copyright or patent laws of the United States and Canada.

I would like to write French cards for the Quebec market.

Please visit our website (www.hallmark.ca), and click on "Careers" for a listing of employment opportunities available throughout Hallmark Canada.
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GROWING WITH HALLMARK

How can I add Hallmark products to my existing store?

Please call 1-800-268-3230 to speak to a Customer Support Representative.

I will be opening a store in the near future and would like to carry Hallmark products. Who can I contact?

Integrating a Hallmark department within your existing store is a great way to bring in new shoppers and grow your business. Hallmark has a number of connecting solutions that will meet your specialty store needs. For more information, call 1-800-268-3230 to speak to a Customer Support Representative.

How do I become a Hallmark card store owner?

Hallmark Canada Gold Crown network of stores represents our premiere channel of distribution for greeting cards, social expression products and gifts. We currently have various business opportunities available across Canada. For more information, visit the Become a Retailer section of our website.
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CONTACT INFORMATION

How to contact Hallmark Canada:

Email us at canadacustomerservice@hallmark.com.

Submit a question to Consumer Care any time for a response within 5 business days.

Call us at 1-800-268-3230

Phone support hours: Monday - Friday: 8 am - 5 pm (EST)